Manor House in Oxford

Our client owns a Manor House with guest accommodation and sought expert assistance to develop a flexible catering offer.

Explore the case study

Improved operations by creating an action plan

Conducted a thorough assessment of the Manor House’s catering potential and developed a strategic action plan to address operational gaps, define objectives, and set the foundation for a successful hospitality offering.

Created a bespoke hospitality brochure, menus and a training plan

Crafted a customised hospitality brochure to professionally present catering options, curated tailored event menus to meet diverse guest needs, and designed a comprehensive training plan to equip staff with the necessary skills for food service and compliance.

Delivered a flexible catering solution including a training plan that delivers a five star food hygiene rating

Implemented a flexible catering model that accommodates varied demand, from business lunches to seasonal dinners. Provided targeted staff training to ensure high-quality service and compliance, resulting in the Manor House achieving a five-star food hygiene rating.

Project outline

Our client owns a Manor House with guest accommodation and sought expert assistance to develop a flexible catering offer. With no prior experience in catering and inconsistent demand for food service, they needed a solution for meetings and guest stays. They also required support in creating the right look and feel for their catering offer.

Project activity

Bespoke created a tailored hospitality brochure, curated bespoke event menus, and provided health and safety and food compliance documentation. Bespoke also trained the staff in the necessary compliance protocols.

Project outcome

The client received a flexible catering solution, ranging from business lunches to seasonal dinners, that could be produced onsite or delivered. Training was provided to ensure quality service and operational support was provided for last-minute requests. Bespoke guided the client to ensure the venue earned a five-star food hygiene rating.

Get in touch

We’re here to help you create an unforgettable catering experience, fuelled by a team that truly makes a difference.

Whether you need onsite catering support, assistance with your in-house offer through our Bespoke Flex model consultancy as you explore long-term solutions, we can help.

Get in touch with us to discuss your vision and let us craft a bespoke service tailored to your needs.

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